RETURNS, REFUNDS + EXCHANGES

Woman looking oddly into box considering return, refund or exchange of item.

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Custom order, sale, or discounted items cannot be returned. We also do not accept products that are intimates.

Additional non-returnable items include:

  • Gift Cards
  • Downloadable Software Products
  • Some Health + Personal Care Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

Mail return items to: PO Box 18472, Panama City Beach, FL 32417, United States.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Mail items to: PO Box 18472, Panama City Beach, FL 32417, United States.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

    • If you haven't received a refund yet, first check your bank account again.
    • Then, contact your credit card company. It may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you've done all of this and you still have not received your refund yet, please contact us at hello@felicityasher.shop.

SALE ITEMS

Only regular priced items may be refunded. Unfortunately, sale and clearance items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@felicityasher.com and send your item to: PO Box 18472, Panama City Beach, FL 32417, United States.

 

GIFTS

If the item was marked as a gift when purchase and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is receive, a gift certificate will be emailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

 

RETURN SHIPPING

To return your product, you should mail your product to: PO Box 1953, Ruskin, FL 33534, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your item.

 

 

Have questions regarding your return, refund or exchange?

Contact Us Here or Email hello@felicityasher.shop and we'll reply within 24 hours.